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Customer Service: Leaving a positive first impression

Customer Service Leaving a positive first impression

When you are using a company’s customer service what do you expect from them?

In this video, you will hear part of a training course on customer service and how to create a positive first impression.

Watch and answer the questions:

  • How long does it take for a customer to make a judgment about you and the company you work for?
 
3. Complete the sentences with information that was given in the video:
 
  • The first thing you should keep in mind is to be helpful, be interested and.
  • Being confident, friendly and approachable makes your customer feel that.
  • If you don’t know something about your products or services,you find out.
  • Don’t just say you’ll do something and then notwith it.
  • If you don’t follow through, it will create arather than aimpression.
  • If you know a product or service can’t be delivered when it’s required, inform the customer, rather than promising them something that you can’t.
  • If you know that the product won’t serve, don’t tell them that it will just to make the sale. Instead,to something that will.
  • Make sure you are always well groomed, well presented and well spoken, and you never.
  • You need to show that you are professional and you canin a professional manner.
  • Always be positive about the company or business that, especially when you are talking to customers or are.
  • Neveryour team mates or superiors in front of customers.

Over to you:

  • Think of a bad experience you had with customer service. Which of the tips in the video did they not follow?
  • How would you describe the quality of customer service in your country?
  • Which businesses do you think have the worst customer service?
  • Do you have some other tips for providing good customer service?
  • What do you think is the most important tip for a customer service representative to have? Why?

2 responses to “Customer Service: Leaving a positive first impression”

  1. Thank you for sharing! Customer service in my country is very bad. Service people usually treat you better if you look rich. But if they see you not so rich, their behaviour to you in a badly manner.

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